lv44 Terms & Conditions

1 General Terms and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and lv44 ("lv44", "the Platform", "we", "us", "our") governing your access to and use of the lv44 website located at lv44.club, including all casino games, sports betting products, promotional offers, and any other services made available through the platform.

By accessing lv44, completing the registration process, making a deposit, or placing a wager of any kind, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy, Responsible Gaming Policy , and any other policies or rules published on the lv44 platform. If you do not agree with any part of these Terms, you must immediately cease using the platform.

These Terms are written in English. In the event of any ambiguity or dispute regarding interpretation, the English-language version of these Terms shall prevail. lv44 operates as an online entertainment platform serving players in Bangladesh and other jurisdictions where online gaming is permitted. Nothing in these Terms constitutes legal, financial, or tax advice.

Governing Law

These Terms shall be interpreted in accordance with generally accepted principles of international online gaming law. Any dispute arising from your use of lv44 that cannot be resolved through our internal complaints process will be referred to binding arbitration. lv44 makes no representations as to the legality of online gaming in any particular jurisdiction outside those it actively serves, and it is your sole responsibility to ensure that your use of the platform complies with all applicable laws in your country or territory of residence.

2 Eligibility and Account Registration

To be eligible to register a player account on lv44, you must meet all of the following criteria at the time of registration and throughout the duration of your use of the platform:

• You are at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You are accessing lv44 from a jurisdiction in which online gaming is not explicitly prohibited under applicable local law.
• You are not a current or former employee, contractor, director, or associate of lv44, nor a close family member of any such person.
• You are not registering with the intent to engage in money laundering, fraud, or any other illegal financial activity.
• You have not previously had an lv44 account that was suspended, terminated, or closed for a breach of these Terms.
• You are acting on your own behalf and are not registering or wagering on behalf of any third party.

Registration Process

To open a player account, you must complete the lv44 registration form accurately and truthfully. You are required to provide a valid email address, a unique username, and a secure password. You must also provide your full legal name, date of birth, and any other information requested during the Know Your Customer (KYC) verification process. lv44 reserves the right to request supporting documentation — including a government-issued identity document and proof of address — at any stage.

Each individual player is permitted to hold one (1) account on lv44. The creation of multiple accounts by the same individual — whether under the same name, different names, or using different devices or IP addresses — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated balances.

3 Account Obligations and Security

As a registered player on lv44, you are solely responsible for maintaining the confidentiality and security of your lv44 Login credentials, including your username and password. You must not share your login details with any other person, and you must notify lv44 support immediately if you believe your account has been accessed without your authorisation.

lv44 will not be held liable for any losses or damages resulting from unauthorised access to your account caused by your failure to maintain the security of your login credentials. All activity conducted through your lv44 Login session — whether by you or by any other person who gains access using your credentials — is your sole responsibility.

Account Information Accuracy

You agree to ensure that all personal information held on your lv44 account is accurate, complete, and up to date at all times. This includes your full legal name, date of birth, registered email address, and any payment method details. Providing false or misleading personal information constitutes a material breach of these Terms and may result in the immediate suspension of your account and the forfeiture of any funds held therein.

Password and Login Security

lv44 strongly recommends that you use a strong, unique password for your account — one that you do not use for any other service. We also recommend enabling two-factor authentication (2FA) through your account security settings, which provides an additional layer of protection for your lv44 Login. lv44 will never ask you for your password via email, live chat, or any other communication channel. Any communication purporting to be from lv44 that requests your password should be treated as fraudulent and reported to our support team immediately.

4 Deposits, Withdrawals and Payments

All financial transactions on lv44 are conducted in Bangladeshi Taka (BDT). lv44 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. The availability of specific payment methods may vary based on your location and account verification status.

Deposits

The minimum deposit amount on lv44 is ৳500 per transaction. There is no maximum single-transaction deposit limit imposed by lv44, though individual payment providers such as bKash and Nagad may enforce their own per-transaction limits. Deposits are credited to your lv44 account balance in real time upon confirmation from the relevant payment provider. lv44 does not charge any processing fees on deposits, though your payment provider may apply their own charges.

Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible, in compliance with anti-money-laundering (AML) regulations. For KYC-verified accounts, withdrawal requests to bKash and Nagad wallets are typically processed within one hour of submission during standard operating hours. Withdrawals to bank accounts may take one to three business days depending on the receiving institution.

lv44 reserves the right to request KYC documentation before processing any withdrawal. Withdrawals may be delayed or declined if there is an outstanding verification requirement, an active bonus wagering requirement, a suspected breach of these Terms, or an ongoing fraud investigation. In such cases, lv44 will notify the account holder within 24 hours of the withdrawal request being placed.

Currency and Exchange

All account balances, deposits, and withdrawals on lv44 are denominated in Bangladeshi Taka (BDT). lv44 does not apply hidden exchange rate margins or currency conversion fees. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount dispatched to your payment wallet or bank account — subject only to any fees charged by your payment provider, which are outside lv44's control.

5 Bonus and Promotions Policy

lv44 offers various bonuses and promotional offers to new and existing players, including but not limited to the First Deposit Bonus, reload bonuses, free spins, cashback offers, and seasonal promotional campaigns tied to events such as BPL cricket season, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms outlined at the time of the promotion, as well as the general bonus rules set out in this section.

First Deposit Bonus

New players who complete registration and KYC verification are eligible to claim a 150% First Deposit Bonus on their first qualifying deposit, up to a maximum of ৳20,000. This bonus is applied automatically at the time of the first deposit and credited to the player's bonus balance. To withdraw bonus funds and any winnings derived from bonus play, the player must complete a wagering requirement of 25x the combined value of the deposit and bonus amount within 30 calendar days of the bonus being credited.

General Bonus Rules

• Each player is entitled to claim each bonus offer once only, unless otherwise stated in the promotion terms.
• Bonuses may only be used by the account holder and may not be transferred to another player account.
• lv44 reserves the right to modify, suspend, or withdraw any bonus offer at any time, provided that any bonus already credited to a player's account will remain subject to the terms under which it was claimed.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while live casino games such as baccarat and roulette contribute at a lower rate as specified in the individual promotion terms.
• Wagering requirements must be completed using real-money funds in addition to bonus funds where a mixed balance is held.
• Any evidence of bonus abuse — including but not limited to the use of multiple accounts to claim the same bonus, collusion, arbitrage betting, or systematic low-risk wagering patterns designed to meet wagering requirements without genuine risk — will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.
• Winnings derived from free spins are credited as bonus funds and are subject to the same wagering requirements as standard bonuses unless otherwise stated.

6 Game Rules and Fair Play

All games available on lv44 — including slot games, live casino games, crash games, table games, and sports betting markets — are operated in accordance with the rules published by the respective game providers. Players are responsible for familiarising themselves with the rules of any game before placing a wager.

Random Number Generator (RNG) Integrity

All RNG-based casino games on lv44 — including video slots, virtual table games, and instant-win titles — use certified Random Number Generators that are independently tested by internationally recognised gaming testing laboratories. The outcome of every game is determined purely by chance and is not influenced by lv44, the game studio, or any external party. Return-to-Player (RTP) percentages for slot titles are published in the game information panel within the lv44 interface.

Sports Betting

lv44's sports betting markets cover cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures), football, kabaddi, hockey, and a range of other sports. All betting markets are settled in accordance with the official result as declared by the relevant governing body. In the event of a match being abandoned, postponed, or declared void, lv44's sports betting settlement rules — published in the sports betting help section — will determine whether bets are settled as wins, losses, or void. Pre-match and live in-play betting are both available where markets are offered.

Malfunctions and Technical Errors

In the event of a technical malfunction, system error, or communication failure that affects the outcome or display of a game or bet, lv44 reserves the right to void the affected game round or bet and refund the wagered amount to the player's account. Malfunctions void all pays and plays. lv44 will not be liable for losses resulting from technical errors caused by factors outside our control, including but not limited to internet connectivity issues on the player's end, third-party service outages, or force majeure events.

7 Prohibited Conduct

The following actions are strictly prohibited on lv44 and constitute a material breach of these Terms. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to the appropriate authorities where relevant.

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the lv44 platform, including games, sports betting, and the lv44 Login process.
• Exploiting software bugs, errors, or vulnerabilities — whether in lv44's own systems or in third-party game provider software — to obtain an unfair advantage or generate winnings that would not otherwise be achievable under normal play conditions.
• Engaging in any form of collusion with other players, including but not limited to chip dumping in poker, coordinated sports betting, or sharing account access to combine promotional eligibility.
• Registering multiple accounts for the purpose of claiming duplicate bonuses, circumventing self-exclusion restrictions, or evading a previous account suspension.
• Using lv44 to launder money, process payments on behalf of third parties, or engage in any activity that facilitates illegal financial transactions.
• Providing false, misleading, or fraudulent identification or financial information to lv44 at any stage of the registration, KYC, or withdrawal process.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with any part of the lv44 platform, its codebase, or the software of any game provider accessible through lv44.
• Engaging in abusive, threatening, discriminatory, or otherwise inappropriate behaviour toward lv44 support staff or other members of the platform community.

8 Account Suspension and Closure

lv44 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that a breach of these Terms has occurred, is occurring, or is likely to occur. Grounds for suspension or closure include but are not limited to: breach of the eligibility criteria, prohibited conduct as described in Section 7, failure to complete KYC verification within the required timeframe, detection of fraudulent activity, and self-exclusion requests.

Voluntary Account Closure

Players who wish to close their lv44 account voluntarily may do so at any time by contacting lv44 support. Upon receipt of a closure request, lv44 will process any remaining withdrawable balance (subject to standard KYC and withdrawal conditions) and close the account within five business days. Any active bonus wagering requirements will be forfeited upon voluntary closure unless otherwise agreed with the support team.

Self-Exclusion

lv44 supports responsible gaming through a comprehensive self-exclusion programme. Players who feel that their gambling is becoming problematic may request a self-exclusion period ranging from 24 hours to permanent exclusion directly through their account settings or by contacting the lv44 support team. During any active self-exclusion period, the lv44 Login will be blocked for the excluded account and all promotional communications will be suspended. Self-exclusion is enforced immediately and cannot be reversed before the exclusion period expires. For further information on lv44's responsible gaming tools, please visit the Responsible Gaming page.

Inactive Accounts

An account is considered inactive if no lv44 Login, deposit, withdrawal, or wagering activity has been recorded for a continuous period of 12 months. lv44 will send a notification to the registered email address 30 days before applying an inactivity fee of ৳200 per month to the account balance. Players wishing to reactivate an inactive account should contact lv44 support to resume normal account activity.

Contact and Complaints

If you have a complaint or dispute regarding these Terms, your account, a transaction, or a game outcome, please contact the lv44 support team in the first instance. Our support team is available 24 hours a day, 7 days a week via the contact information provided on the lv44 platform. lv44 is committed to resolving all legitimate complaints promptly and fairly. Our target initial response time is under five minutes during Bangladesh Standard Time (BST, UTC+6) business hours and under 30 minutes at all other times. You can reach support at: support at lv44.club