1 Our Commitment to Safe Play
lv44 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We understand that while the vast majority of our players enjoy casino games, slots, cricket betting, and live dealer tables purely as entertainment, a small number of individuals may develop patterns of play that cause harm to themselves or those around them.
Our responsible gaming programme is built on a single principle: every player who chooses lv44 deserves the tools and knowledge to remain in complete control of their gambling activity at all times. We do not view responsible gaming as a regulatory checkbox — we view it as a fundamental obligation to the Bangladeshi players who trust us with their time and money.
lv44's responsible gaming framework covers five core areas: age verification, deposit and spending controls, session and time-out management, self-exclusion tools, and access to professional support services. Each area is described in detail in the sections below. All players are encouraged to read this page in full and to make active use of the tools available to them.
Our Promise: lv44 will never pressure a player to reverse a self-exclusion, remove a deposit limit, or extend a session against their own stated wishes. Player wellbeing always takes precedence over revenue at lv44.
2 Age Restriction — 18+ Only
lv44 strictly prohibits the use of its platform by anyone under the age of 18. This is a non-negotiable requirement that applies to every player, regardless of the game type, deposit amount, or location within Bangladesh. Gambling and sports betting by minors is harmful, and lv44 takes every reasonable step to prevent it.
Age Verification Process
During the account registration process, all players are required to confirm that they are aged 18 or above. This declaration alone is not sufficient — lv44 conducts formal Know Your Customer (KYC) identity verification for all accounts before withdrawal requests are approved, and in many cases before significant deposit activity is permitted. Accepted identity documents include Bangladesh National ID cards, passports, and other government-issued photo identification showing the holder's date of birth.
Any account where the KYC process reveals the account holder to be under 18 years of age will be closed immediately. Any funds deposited to that account will be returned to the original payment method (bKash, Nagad, Rocket, Visa, etc.) after the closure process is complete, minus any winnings generated during the period of underage play, which will be forfeited.
Protecting Minors in Your Household
If you share a device, computer, or mobile phone with a minor, lv44 strongly recommends taking the following steps to prevent accidental or deliberate access to the platform by underage individuals in your household:
- Always log out of your lv44 account when you have finished your session, especially on shared devices.
- Never save your lv44 Login credentials in a browser or password manager on a shared device.
- Enable parental control software on devices accessible to children. Widely used solutions include Net Nanny, Qustodio, and built-in parental controls available on Android and iOS devices.
- Keep your lv44 Login password strictly private and do not share it with any other person, including family members.
18+ Only: All lv44 services — including casino games, live dealer tables, slot machines, sports betting, and cricket markets — are available exclusively to players aged 18 years and above. Any player found to be underage will have their account closed immediately.
3 Deposit Limits and Spending Controls
One of the most effective tools for maintaining control over your gambling is setting a firm deposit limit before you begin playing. lv44 allows all registered players to set daily, weekly, and monthly deposit limits on their accounts. Once a deposit limit is in place, lv44's system will automatically decline any deposit attempt that would cause your spending to exceed the limit you have chosen.
How to Set a Deposit Limit
Deposit limits can be set or adjusted through the Responsible Gaming section of your lv44 account settings. You can set limits in Bangladeshi Taka (BDT) across three timeframes simultaneously — for example, a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000. You choose the amounts that are right for your personal budget.
Reducing vs Increasing Limits
Reducing a deposit limit takes effect immediately — the moment you save a lower limit, lv44's system applies it to your account. Increasing a deposit limit, however, is subject to a mandatory cooling-off period of at least 24 hours from the time the increase request is submitted. This delay is intentional: it gives you time to reconsider whether an increase is genuinely in your best interests rather than a response to an in-session impulse.
Loss Limits and Wager Limits
In addition to deposit limits, lv44 offers loss limits (the maximum amount you can lose in a set period) and wager limits (the maximum total value of bets you can place in a set period). These tools work alongside deposit limits to give you comprehensive control over your spending on the platform. Contact lv44 support to activate loss or wager limits on your account — our support team operates 24/7 in English and can apply these controls immediately upon your request.
Tip: Financial experts and responsible gaming advisors recommend setting your deposit limit to an amount you can genuinely afford to lose — treat it as the cost of entertainment, not as an investment. A good starting point is to set your monthly limit to no more than 5% of your monthly discretionary income.
4 Time-Out and Session Limits
Prolonged gaming sessions are one of the risk factors most commonly associated with problem gambling. lv44 provides session time controls that allow you to set a maximum session length — after which your account will be automatically logged out and a brief cooling-off period will apply before you can log back in.
Session Time Alerts
lv44 can display on-screen notifications at intervals you choose — for example, after 30 minutes, 60 minutes, or 90 minutes of continuous play — to remind you of how long you have been active on the platform. These alerts are purely informational and do not interrupt your session, but they serve as a prompt to assess whether you wish to continue playing or take a break.
Short-Term Time-Out
If you need a break from gambling but are not ready to commit to a longer self-exclusion, lv44 offers short-term time-out periods of 24 hours, 48 hours, 72 hours, or 7 days. During a time-out period your lv44 Login access is suspended — you cannot deposit, place bets, or play any games. Time-out periods cannot be cancelled or shortened once activated; you must wait for the full period to expire before your access is restored.
Reality Checks
lv44's platform includes an optional reality check feature that displays a pop-up summary at regular intervals showing your net gaming position for the current session — how much you have deposited, how much you have wagered, and whether you are currently ahead or behind. This feature is designed to counter the well-documented psychological tendency to lose track of time and money during extended gaming sessions. We recommend all players activate this feature, particularly those who enjoy extended live dealer baccarat or cricket betting sessions.
5 Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available to lv44 players. When you activate a self-exclusion, your account is fully suspended for the duration you specify — you will not be able to log in, deposit, withdraw, or access any games or betting markets. lv44 will also suppress all marketing communications to your registered email address for the duration of the exclusion.
Self-Exclusion Periods
lv44 offers self-exclusion periods of 1 month, 3 months, 6 months, 12 months, and permanent (indefinite) exclusion. You may select any of these periods through your account settings or by contacting our support team directly. We recommend choosing a period that reflects the seriousness of the concern you are experiencing — if you are unsure, our support team can help you assess which period may be most appropriate for your situation.
Permanent Self-Exclusion
Players who choose permanent self-exclusion are excluded from the lv44 platform indefinitely. A request to reverse a permanent self-exclusion will not be processed for a minimum of five years from the date of exclusion, and will only be considered after a review that includes confirmation that the player has received appropriate support for problem gambling. lv44 treats permanent self-exclusion requests with the utmost seriousness and will never apply commercial pressure to persuade a player to reconsider.
How to Activate Self-Exclusion
Self-exclusion can be activated in two ways: through the Responsible Gaming section of your lv44 account settings (where it takes effect within 24 hours of submission), or by contacting our support team directly via email at support at lv44.club (where it can be activated immediately during the support interaction). If you are in crisis and need immediate exclusion, please contact support directly for the fastest response.
Important: Self-exclusion applies to your registered lv44 account only. It does not prevent you from creating a new account with a different email address. lv44 strongly urges players who self-exclude not to attempt to circumvent the exclusion by registering new accounts — this defeats the protective purpose of the tool and may be in violation of lv44's Terms & Conditions.
6 Recognising Problem Gambling
Problem gambling affects a small but significant proportion of the gambling population across all markets, including Bangladesh. It does not discriminate by age, income, or education level. Recognising the early warning signs in yourself — or in someone close to you — is the first and most important step toward getting help.
Common Warning Signs
The following behaviours may indicate that gambling is becoming a problem rather than a form of entertainment. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use lv44's self-exclusion tools and to reach out for professional support:
If you answered "yes" to three or more of the above, please take immediate action by activating a time-out or self-exclusion on your lv44 account and by reaching out to a professional support service. You do not need to be in a severe crisis to seek help — early intervention produces significantly better outcomes than waiting until problems become severe.
7 Getting Help and Support
If you believe that gambling is negatively affecting your life or the life of someone close to you, help is available. lv44's own support team is available 24 hours a day, 7 days a week, to assist you with activating account controls, processing self-exclusion requests, and directing you to appropriate external support resources.
Contact lv44 Support
Our English-language support team can be reached at any time by emailing support at lv44.club. Average response time during Bangladesh Standard Time (BST, UTC+6) business hours is under five minutes. If you contact us outside BST business hours, we aim to respond within 30 minutes. When contacting support about a responsible gaming matter, please include "Responsible Gaming" in the subject line of your email so that our team can prioritise your request.
Professional Support Organisations
lv44 recommends that players experiencing problem gambling seek support from qualified counselling or addiction support professionals. Relevant avenues for players in Bangladesh include mental health services offered through major hospitals in Dhaka, Chittagong, Sylhet, and Rajshahi, as well as international online support communities accessible to Bangladeshi players. A general practitioner or family doctor is also a good first point of contact who can provide referrals to appropriate specialist support.
Supporting a Family Member
If you are concerned about the gambling behaviour of a family member or friend, it can be difficult to know how to help. The most important things you can do are: approach the conversation without judgement or anger; focus on specific observable behaviours rather than making general accusations; and offer to support the person in accessing professional help. Do not attempt to repay gambling debts on behalf of a problem gambler, as this can reinforce the harmful behaviour rather than interrupting it.
Confidential: All responsible gaming enquiries submitted to lv44 support are handled with complete confidentiality. Your request to activate self-exclusion, set limits, or discuss a gambling concern will never be shared with third parties beyond what is strictly necessary to process your request.
8 Player Protection Measures
Beyond the individual tools described above, lv44 operates a number of platform-level player protection measures that are active by default for all players and require no action on your part to benefit from them.
Automated Risk Monitoring
lv44's platform continuously monitors player activity for patterns that may indicate problem gambling behaviour. These include sudden large increases in deposit frequency or amount, extended uninterrupted session durations, repeated deposits immediately following significant losses, and abrupt changes in betting patterns. When our system flags an account as potentially at risk, our responsible gaming team will proactively reach out to the player to check in and offer information about the tools available to them.
Cooling-Off Periods
As described in the deposit limits section, any request to increase a deposit limit is subject to a mandatory 24-hour cooling-off period. Similarly, any request to reduce a self-exclusion period or to reverse a time-out is subject to a review by our responsible gaming team before it is processed. These delays are a deliberate protective mechanism — not an inconvenience.
No Credit or Lending
lv44 does not offer credit facilities to players, does not lend money to players, and does not accept payments made from credit accounts on behalf of players where we can reasonably identify this. All deposits must be funded from the player's own personal funds. Players are strongly advised not to borrow money from any source — including mobile banking services, personal loans, or family members — in order to fund gambling activity on lv44.
Responsible Advertising
lv44 is committed to responsible marketing practices. We do not target advertising at individuals who have self-excluded from our platform, at individuals who show signs of problem gambling in their account activity, or at individuals who are known to be minors. Our promotional communications always include responsible gaming messaging and 18+ notices.